TERMS & CONDITIONS
Our minimum order value is £300 ex VAT.
Once your order has been placed on our website, we will be in touch to confirm with your invoice.
As all our jewellery is lovingly handmade to order, quantities cannot be increased once your order is in production.
Our usual lead times are between 5 - 8 weeks after ordering. Once your order has been placed, we will be in touch with our next available dispatch date.
Payment is required before delivery, either at the beginning of the dispatch week or earlier at your convenience.
Payments must be made via bank transfer and we are not responsible for any international bank transfer fees.
Postage & packaging will be added to your invoice once your order has been confirmed.
UK orders are sent via Royal Mail Special Delivery and international orders will be sent via courier.
Free UK Shipping on orders over £500 ex VAT.
You may need may to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. Please check with your country’s customs and border control for more info on this. Wolf & Moon cannot be held responsible for any charges incurred when importing items into a country.
Please find below a list of our shipping prices:
|Country||Order value ex. VAT||Shipping cost|
|Republic of Ireland||Up to £500||£25|
|£500 – £1000||£20|
|Europe, USA||Up to £500||£30|
|£500 – £1000||£25|
|Canada, Australia, New Zealand, Far East||Up to £1000||£40|
|Middle East||Up to £1000||£50|
REPAIRS & RETURNS
All our jewellery is handmade in our London workshop and undergoes careful quality control before leaving. However, faults can occur or jewellery can be damaged in the post.
If an item breaks within 3 months of delivery or arrives faulty we will replace, repair or issue a credit note/refund at your request. If the item is older than 3 months we will try to replace or repair it, at our discretion.
We do also provide a repairs service for our customers. If you do have a customer who wishes to use this service, please email firstname.lastname@example.org and we can arrange.