TERMS & CONDITIONS
Our minimum order value is £300 ex VAT.
Once your order has been placed on our website, we will be in touch to confirm with your invoice.
We aim to dispatch your order within 5 - 7 working days of payment.
Our collection will be restocked once a month, please check our restock dates page for the next stock drop.
Please note, as a small team we do have a limited number of each design available.
PAYMENT
Payment is required before delivery.
Payments must be made via bank transfer and we are not responsible for any international bank transfer fees.
SHIPPING
Postage will be added to your invoice once your order has been confirmed.
UK orders are sent via Royal Mail Special Delivery and international orders will be sent via courier.
Free UK Shipping on orders over £500 ex VAT.
Please note, you may need to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. Please check with your country’s customs and border control for more info on this. Wolf & Moon cannot be held responsible for any charges incurred when importing items into a country.
Please find below a list of our shipping prices:
| Country | Order value ex. VAT | Shipping cost | |
| UK | £300 - £500 | £15 | |
| £500+ | FREE | ||
| Europe | Flat Rate | £25 | |
| Australia/USA | Flat Rate | £40 | |
| Other | Quoted on confirmation of order | ||
REPAIRS & RETURNS
All our jewellery is handmade in our London workshop and undergoes careful quality control before leaving. However, faults can occur or jewellery can be damaged in the post.
If an item breaks within 3 months of delivery or arrives faulty we will replace, repair or issue a credit note/refund at your request. If the item is older than 3 months we will try to replace or repair it, at our discretion.
We do also provide a repairs service for our customers. If you do have a customer who wishes to use this service, please email hello@wolf-and-moon.com and we can arrange.